Every inquiry read, scored and routed, at any hour
Sofia, the inquiry agent we built for a Dubai fit-out studio, qualifies every lead and hands the hot ones to a person.
At a glance
Client Treasures Int Contracting LLC
Client
Treasures Int Contracting LLC
Industry Luxury interior design and build, Dubai
Industry
Luxury interior design and build, Dubai
Time to build 6 weeks
Time to build
6 weeks
Team 2 specialists
Team
2 specialists
Year 2025
Year
2025
Status Live
Status
Live
Every case on this site answers the same four questions, so you can compare them.
Before
Inquiries arrived on WhatsApp, the website and social at all hours. The front desk worked office hours, replies were slow and generic, and nothing reached the CRM.
What it does now
Sofia answers the inquiry on WhatsApp, email or the website and takes contact details first.
She creates the record in Zoho CRM before the conversation goes any further.
She works out what the person wants: a client project, a vendor offer, a job, or a general question.
For clients she asks about property type, location, area, budget and timeline, then scores intent.
Leads that fail fixed disqualification rules are dropped. The rest are classified by department and routed.
She follows up on day 1, 3 and 7, and answers general questions from the studio's own pages.
Where a person decides
Hot leads go straight to a person on the design team, who takes the conversation from there.
Result
Test cases run before go-live
193,771
Verified contacts
From 229,314 records in the data audit behind the front office
We show how Sofia works rather than outcome figures. Conversion numbers will follow once there is a full quarter to compare.
How we built it
Mapped every inbound inquiry type and wrote a flow for each.
Audited the studio's contact data first: 229,314 records in, 193,771 verified contacts out.
Built contact capture with validation at each step, then the client qualification flow.
Connected Zoho CRM so a lead becomes a structured record the moment contact details arrive.
Indexed the studio's website so general answers come from its own pages.
Ran 321 test conversations before Sofia met a real customer.
Stack
- Botpress ADK
- TypeScript
- Zoho CRM
- LLM with retrieval
- Webhooks
From the project
More work like this
BigDeal AI: a real estate CRM with an agent that asks before it acts
Our whole operation, readable and writable by any AI model
TeamBoard Studio: a whiteboard where the AI is a teammate
Your case study starts with an audit.
One to two weeks inside your operations. You get a map of where time and money leak, the return on each fix, and a fixed scope before we build anything.
Most businesses we meet have paid for an AI tool nobody uses. We start from your numbers, so the first build is chosen by payback.
Zain Khan and Anwar Sheikh
Founders, OutGrow
Outgrow
Intelligence
Studios.